Return and Refund Policy

1.30-Day Return

You may request a return within 30 calendar days after the carrier records delivery. Contact info@nexvrapower.com before sending anything back. Returns sent without authorization, to an unapproved address, or after the return window may be refused.

2.Return Eligibility

To qualify for a standard return, the item must be in the condition in which it was received and include the original packaging, accessories, cables, manuals, inserts, and any other included components. Items should be unused, unmodified, free of damage, and suitable for resale.

We may reduce or deny a refund when an item is returned with missing parts, misuse, unauthorized repair, liquid exposure, excessive wear, damage not caused by delivery, or other material loss in value, to the extent permitted by law. This restriction does not limit rights that apply to a defective, incorrect, or damaged product.

3.How to Start a Return

1. Email info@nexvrapower.com with your order number, the email used for the order, the item you want to return, and the reason for the request.

2. For a damaged, defective, or incorrect item, attach clear photos or video showing the product, packaging, shipping label, and problem.

3. Wait for our return authorization and return instructions. We will provide the correct return destination; do not send the item to an address found elsewhere.

4. Pack all components securely and send the return using the approved method. Keep your receipt and tracking information until the return is completed.

4.Damaged, Defective, or Incorrect Items

Please report visible delivery damage, an incorrect item, or an apparent defect within 48 hours after delivery when reasonably possible. After review, we may provide troubleshooting, replacement parts, a replacement product, a prepaid return label, or a refund, depending on the circumstances and applicable law. We pay reasonable return-shipping costs for a verified damaged, defective, or incorrect item.

5.Change-of-Mind Returns

For an eligible return that is not caused by our error or a verified defect, the customer is responsible for return shipping. If we offer a prepaid return label, the actual label cost may be deducted from the refund only after the amount is disclosed to you. We do not charge a restocking fee for approved returns that satisfy this Policy.

6.Non-Returnable Items

• Customized or personalized items, if clearly identified before purchase.

• Final-sale or clearance items that were clearly marked non-returnable before purchase, except where applicable law requires a remedy.

• Items that present a health, safety, or shipping risk because of misuse, contamination, or prohibited modifications, except where required by law.

7.Exchanges

We do not process direct exchanges. The fastest option is to return the eligible item and place a separate order for the preferred model or color. If we sent the wrong item or approve a replacement for a verified defect, we will provide specific instructions.

8.Order Changes and Cancellations

You may request a cancellation or change within 24 hours after purchase. We will make reasonable efforts to help, but cannot guarantee cancellation once processing or shipment has begun. If an order has already shipped, the return process applies.

9.Refund Review and Timing

After the authorized return is delivered, allow up to 3 business days for inspection. If approved, the refund will be issued to the original payment method, normally within 7 business days after approval. Your bank, card issuer, or wallet provider may need additional time to post the credit.

Original standard shipping is free. Any optional service charge that has already been fully performed is non-refundable unless required by law. We will email you when the return decision and refund are completed.

10.Late or Missing Refunds

If the stated refund period has passed, first check your payment account and contact your bank, card issuer, or wallet provider. If the refund still does not appear, email info@nexvrapower.com with your order number.