Contact information

We're here to help with product questions, compatibility, orders, delivery, returns, refunds, payments, and website support.

Customer Support

Company: NEXVRA LLC

Website: nexvrapower.com

Email: info@nexvrapower.com

Phone:+1 229-547-5527

Street Address:2114 N Oak St, Valdosta, GA 31602, US

Support hours: Monday–Saturday, 9:00 AM–6:00 PM (UTC-5), excluding public holidays.

We normally reply within 1–2 business days. Messages received outside support hours are reviewed during the next available support period.

For Faster Assistance

• Order question: include the order number and the email used at checkout.

• Compatibility question: include the exact phone, watch, earbuds, case, and power-adapter model, if relevant.

• Damaged or defective product: include photos or video of the product, packaging, shipping label, and issue.

• Payment question: include the order number and payment method type, but never send a full card number, security code, wallet password, or account password.