Shipping policy

1.Shipping Area and Cost

Free standard shipping is available for eligible delivery addresses in the 48 United States and the District of Columbia.

We do not ship or deliver to APO, FPO, or DPO military and diplomatic addresses that use the AA, AE, or AP state codes. Orders submitted with one of these address types may be declined or canceled and refunded. U.S. territories outside the 48 states and the District of Columbia are not included in our standard service area unless availability is specifically shown at checkout.

2.Order Processing

Orders are normally processed within 1–2 business days after payment verification. Orders placed after 5:00 PM (UTC-5), on weekends, or on public holidays begin processing on the next business day. Processing includes payment verification, inventory confirmation, quality checks, packing, and carrier handoff.

Business days are Monday through Friday, excluding public holidays. Saturday support hours do not change the business-day calculation used for processing or delivery estimates.

3.Transit and Total Delivery Time

• Processing time: 1–2 business days.

• Transit time after carrier pickup: 4–9 business days.

• Estimated total delivery time: 5–11 business days.

Delivery estimates begin after a properly completed order and successful payment verification. They are estimates, not guaranteed delivery dates. Remote destinations, weather, carrier capacity, seasonal demand, service disruptions, and other circumstances outside our reasonable control can affect arrival times.

4.Carriers and Tracking

We work with trusted carriers such as UPS, FedEx, and reliable freight and logistics partners to deliver your orders safely and reliably. The carrier used for a particular order depends on the destination, package size, service availability, and operational needs.

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Tracking may take 24–48 hours to display movement after the carrier's first scan.

5.Shipping Delays

If we learn that we cannot ship within the stated processing period, we will contact you with a revised shipment date and give you the choice to consent to the delay or cancel the unshipped order for a full refund. If we cannot obtain any consent required by applicable law, we may cancel and promptly refund the affected order.

6.Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address. Please contact us within 24 hours of placing your order. We may be able to update an address before fulfillment, but we cannot guarantee an address change after processing has begun, and an address generally cannot be changed after carrier pickup.

If a package is returned because the address was incomplete, incorrect, refused, or undeliverable, contact us. We will explain the available refund or reshipment options and any additional carrier charges that may apply.

7.Missing, Delivered, or Damaged Packages

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, building staff, and neighbors, then contact the carrier. Please also email us within 7 calendar days of the delivery scan so we can review the available information.

If the package or product arrives damaged, retain the product and all packaging and email us within 48 hours of delivery with your order number and clear photos or video. We will review the claim and provide the appropriate remedy under our Return and Refund Policy.