Privacy policy

1.Information We Collect

• Contact and identity information, such as your name, email address, telephone number if provided, billing address, shipping address, and account profile details.

• Order and commercial information, such as products viewed or purchased, cart activity, order history, returns, refunds, customer-service records, and preferences.

• Payment and transaction information. Payment providers process your card or wallet credentials. We receive transaction status and limited payment details but do not store your full payment card number.

• Device and network information, such as IP address, browser type, device identifiers, operating system, approximate location derived from IP, cookie identifiers, and security logs.

• Website activity, such as pages viewed, referring pages, searches, clicks, interaction with advertisements, and shopping behavior.

• Communications and content you submit, such as emails, support requests, survey responses, reviews, photos, or videos.

2.Sources of Information

We collect personal information directly from you, automatically from your browser or device, from our ecommerce platform and service providers, and from advertising, analytics, referral, or fraud-prevention partners when permitted by law.

3.How We Use Information

• Process payments, fulfill orders, arrange shipping, provide tracking, and manage returns or refunds.

• Operate accounts, respond to questions, provide support, and communicate about orders or policy changes.

• Secure the store, verify transactions, prevent fraud, enforce our terms, and protect customers and nexvrapower.com.

• Maintain, troubleshoot, analyze, personalize, and improve the store, products, advertising, and customer experience.

• Send marketing communications where permitted. You may unsubscribe from promotional email at any time; transactional messages will continue when necessary.

• Comply with law, respond to lawful requests, maintain business records, and establish, exercise, or defend legal claims.

4.Cookies and Similar Technologies

We and our providers may use cookies, pixels, tags, local storage, and similar technologies for essential store functions, security, preferences, analytics, and advertising. You can use the cookie controls shown on our site, adjust browser settings. Blocking essential cookies may prevent checkout or account features from working.

We do not currently respond to general browser Do Not Track signals. Where required by applicable law, we process recognized opt-out preference signals, including Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device that sends the signal.

5.How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

• Shopify and other ecommerce, hosting, account, and website providers.

• Payment processors and fraud-prevention providers.

• UPS, FedEx, freight partners, warehouses, fulfillment providers, and other delivery services.

• Cloud, communications, customer-support, analytics, marketing, and advertising providers.

• Professional advisers, auditors, insurers, regulators, courts, law enforcement, or other parties when required or permitted by law.

• A buyer, investor, lender, or successor in connection with an actual or proposed financing, merger, restructuring, sale, or transfer of all or part of our business, subject to appropriate safeguards.

Our store is hosted on Shopify. Shopify also processes certain personal information when you interact with our store or Shopify consumer services.

6.Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. Some analytics or advertising activities may involve disclosing device, cookie, or online activity information to partners in a manner that certain U.S. state

privacy laws define as "sale" or "sharing," or as processing for targeted advertising. Where those laws apply, you may opt out through the Your Privacy Choices link in the website footer, by sending a recognized opt-out preference signal, or by emailing info@nexvrapower.com.

We do not knowingly sell or share the personal information of consumers under 13.

7.Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing orders, maintaining tax and accounting records, resolving disputes and chargebacks, preventing fraud, enforcing agreements, and meeting legal obligations. Retention depends on the type and sensitivity of the information, the relationship with you, applicable limitation periods, legal requirements, and whether deletion is technically and operationally feasible. We delete or de-identify information when it is no longer reasonably needed, subject to lawful exceptions and backup cycles.

8.Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Do not send full card numbers or account passwords by email.

9.Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of, or a portable copy of personal information; to learn about categories of information collected and disclosed; to opt out of sale, sharing, or targeted advertising; to limit certain uses of sensitive personal information; and to appeal a denied request. You also have the right not to receive unlawful discriminatory treatment for exercising a privacy right.

Submit a request by emailing info@nexvrapower.com. Describe the right you want to exercise and provide enough information for us to locate the relevant records. We may verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification. To appeal a decision, reply to our decision email with "Privacy Appeal" in the subject line.

10.Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

11.External Links

Our store may link to websites or services that we do not control. Their privacy practices are governed by their own notices, and we are not responsible for those practices.